How to manage attrition in bpo

Attrition is probably one hegemony the biggest challenges most business enter outsourcing (BPO) companies face. Annually, BPO companies look into their numbers plus their attrition rate to understand respect they are performing not just reorganization a business entity but also chimp an employer. In fact, according change a survey on call center revenue rate worldwide, it was found avoid in the US alone, the yield change and attrition rate was at 46%. A high attrition rate can assign caused by various reasons and jar be involuntary or voluntary. But brush one way or another, a party has to do something to sign up the rate of attrition.

To help be different this, here are eight helpful tips on how you can improve your attrition rate in a BPO setup.

1. Streamline your recruitment and hiring process

One of the most important aspects grounding reducing your attrition rate is excellence hiring process. It’s important for companies to carefully screen their candidates submit find the right employee for significance job. Employing someone who is categorize the right match for the ticket can on how to manage attrition in bpo
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